Social (Health)

The company contribute economic value to society through economic growth for business partners, promoting access to nutrition, and delivering products with high-quality and food safety. Innovation, continuous development of products and services also stakeholder engagement. The company meets expectations and connects customers, operators, and business partners on the path of sustainability to create long-term value contribution for communities.

Our Performance 2024

50%
of sales from B2B and B2C products and services help promote health and well-being.
254,607
People
have jobs Supported to generate income.
108,006
Children and people
get access to safe and nutritious food.
5
of patent or petty patent are being registered in 2025.
88%
score
from Stakeholder’s ESG engagement survey. (Target: 80%)
Health & Well-being
Quality and safety products are the fundamental schemes of developing products that focus on health and wellness for consumers of all ages. As a leader in the retail and wholesale industry, the company recognizes the importance of developing internal processes and enhancing the business partners for safer also promote better health and well-being product. This requires traceability systems to demonstrate transparency of the source of raw materials and meet the needs of increasingly health-conscious consumers and better health conditions among the population.

Long term target by 2030:

70% of sales come from B2B and B2C products and services that promote health and well-being.

2024 Target:

47% ของยอดขายมาจากผลิตภัณฑ์และบริการแบบ B2B และ B2C ที่ส่งเสริมสุขภาพและสุขภาวะที่ดี

2024 Result:

Achieved the annual target, with 50% of sales from such products.

Policy Risk and Opportunity
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Action and Result
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Social impact & economic contribution
Social and communities are fundamental to sustainable development to promote peaceful and inclusive societies for sustainability development. The economic impacts of the COVID-19 pandemic have accentuated long-lasting social imbalances, particularly on vulnerable groups. the company has contributed our powerful supply chain and value to support the economics-social by the interconnection from producer to the consumer also of reliable support to farmers, small business entrepreneurs and vulnerable groups. Including driven to supply chain to recover and strengthen the economy from the crisis.

Long term target by 2030:

Create jobs or income for 400,000 people in communities.

2024 Target:

การสร้างงานหรือรายได้ให้กับชุมชนอย่างน้อย 194,000 ราย

2024 Result:

Achieved annual target, generated income for 245,607 individuals and communities.

Policy Risk and Opportunity
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Action and Result
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Food security & access to nutrition
Food security is a concerning issue for many organizations, domestic and abroad. According to the Food and Agriculture Organization of the United Nations (FAO), more than 25.9% of the world's population is facing food insecurity. The situation has become increasingly worrisome since the COVID-19 crisis. Food security is one of Makro's core strategies, the company recognizes the importance of this issue and is committed to taking on the social responsibility as the leading food supply chain.

Long term target by 2030:

150,000 youth and individuals gain access to safe and nutritious food.

2024 Target:

90,000 ราย ของเยาวชน และประชาชนสามารถเข้าถึงอาหารที่ปลอดภัย และมีคุณค่าทางโภชนาการ

2024 Result:

Achieved the2030 target, with 162,007 people has gain access to safe and nutritious food.

Policy Risk and Opportunity
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Action and Result
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Innovation
To ensure the readiness for dramatic changes in circumstances and customer expectations, an innovation culture has been systematically fostered throughout the whole organization. This is accomplished through the cooperation of internal and external parties, in identifying creative and new operational approaches that respond to emerging risks of the wholesale-retail industry altogether improving customer satisfaction.

Long term target by 2030:

Register 6 patents or utility models.

2024 Target:

สิทธิบัตรหรืออนุสิทธิบัตรได้รับการขึ้นทะเบียน 3 ฉบับ ภายในปี 2568

2024 Result:

Achieved annual target, with 5 patents have been registered.

Policy Risk and Opportunity
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Governance
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Action and Result
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Stakeholder Engagement
As the feedback from stakeholders is a crucial factor in driving a sustainable business according to stakeholders are exactly impacted both positive and negative from the business operation. The company thus places importance on engaging long-term relationships with its stakeholders to appropriately respond to the expectations and global circumstances.

Long term target by 2030:

Stakeholder engagement score at least 80%.

2024 Target:

คะแนนความพึงพอใจของลูกค้า ไม่ต่ำกว่า 80%

2024 Result:

ได้รับคะแนนความพึงพอใจประเด็น ESG จากผู้มีส่วนได้เสีย 88%

  • คะแนนความผูกพันของผู้มีส่วนได้เสียภายนอก 88%
  • คะแนนความผูกพันของพนักงาน 87%
  • คะแนนความพึงพอใจของลูกค้า 82.25%
Policy Risk and Opportunity
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Action and Result
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