Social (Health)

The company contribute economic value to society through economic growth for business partners, promoting access to nutrition, and delivering products with high-quality and food safety. Innovation, continuous development of products and services also stakeholder engagement. The company meets expectations and connects customers, operators, and business partners on the path of sustainability to create long-term value contribution for communities.

Our Performance 2025

(Performance during 1 Jan -31 Dec 2025. The Company and its subsidiaries with the target and progress covers all business operation.)

52%
of sales from B2B and B2C products and services help promote health and well-being.
252,274
People
have jobs Supported to generate income.
162,007
Children and people
get access to safe and nutritious food.
4
of patent or petty patent are being registered in 2025.
88%
score
from Stakeholder’s ESG engagement survey. (Target: 80%)
Health & Well-being
Quality and safety products are the fundamental schemes of developing products that focus on health and wellness for consumers of all ages. As a leader in the retail and wholesale industry, the company recognizes the importance of developing internal processes and enhancing the business partners for safer also promote better health and well-being product. This requires traceability systems to demonstrate transparency of the source of raw materials and meet the needs of increasingly health-conscious consumers and better health conditions among the population.

Long term target by 2030:

70% of sales come from B2B and B2C products and services that promote health and well-being.

2025 Target:

50% of sales come from B2B and B2C products and services that promote health and well-being

2025 Result:

Achieved the annual target, with 52% of sales from such products.

Policy Risk and Opportunity
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Action and Result
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ISO 22000:2018
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Hazard Analysis and Critical Control Point Standards (HACCP)
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Good Hygiene Practices Standards (GHP)
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Social impact & economic contribution
Social and communities are fundamental to sustainable development to promote peaceful and inclusive societies for sustainability development. The economic impacts of the COVID-19 pandemic have accentuated long-lasting social imbalances, particularly on vulnerable groups. the company has contributed our powerful supply chain and value to support the economics-social by the interconnection from producer to the consumer also of reliable support to farmers, small business entrepreneurs and vulnerable groups. Including driven to supply chain to recover and strengthen the economy from the crisis.

Long term target by 2030:

Create jobs or income for 400,000 people in communities.

2025 Target:

Create jobs or income for 219,000 people in communities.

2025 Result:

Achieved annual target, generated income for 252,274 individuals and communities.

Policy Risk and Opportunity
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Action and Result
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Food security & access to nutrition
Food security is a concerning issue for many organizations, domestic and abroad. According to the Food and Agriculture Organization of the United Nations (FAO), more than 25.9% of the world's population is facing food insecurity. The situation has become increasingly worrisome since the COVID-19 crisis. Food security is one of Makro's core strategies, the company recognizes the importance of this issue and is committed to taking on the social responsibility as the leading food supply chain.

Long term target by 2030:

150,000 youth and individuals gain access to safe and nutritious food.

2025 Target:

90,000 youth and individuals gain access to safe and nutritious food.

2025 Result:

Achieved the2030 target, with 309,260 people has gain access to safe and nutritious food.

Policy Risk and Opportunity
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Action and Result
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Innovation
To ensure the readiness for dramatic changes in circumstances and customer expectations, an innovation culture has been systematically fostered throughout the whole organization. This is accomplished through the cooperation of internal and external parties, in identifying creative and new operational approaches that respond to emerging risks of the wholesale-retail industry altogether improving customer satisfaction.

Long term target by 2030:

Register 6 patents or utility models.

2025 Target:

Register at least 4 patents.

2025 Result:

4 of patent or petty patent are pending patent numbers.

Policy Risk and Opportunity
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Governance
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Action and Result
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Stakeholder Engagement
As the feedback from stakeholders is a crucial factor in driving a sustainable business according to stakeholders are exactly impacted both positive and negative from the business operation. The company thus places importance on engaging long-term relationships with its stakeholders to appropriately respond to the expectations and global circumstances.

Long term target by 2030:

Stakeholder engagement score at least 80%.

2025 Target:

Stakeholder engagement score is greater than 80%

2025 Result:

Stakeholder’s ESG engagement survey score 88%

  • External stakeholder engagement score is 93%
  • Employee engagement score is 85%
  • Customer satisfaction score is 86%
Policy Risk and Opportunity
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Action and Result
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